Job Satisfaction of Health Service Providers Working in a Public Tertiary Care Hospital of Pakistan

Saima Tasneem*, Ayse Seyer. Cagatan, Mehmet Zeki. Avci, Ahmet Celal. Basustaoglu
Department of Healthcare Management, Faculty of Health Sciences, Girne American University, Girne, Turkish Republic of North Cyprus

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© 2018 Tasneem et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Department of Healthcare Management, Faculty of Health Sciences, Girne American University, University Drive P.0.Box 5,99428 karmi Campus, Kraoglanoglu, Kyrenia, KKTC, Tel: +90533-8843901; E-mails:,



An effectively working health system is not possible without a satisfied workforce. Each year many dis-satisfied professionals either quit their profession or leave jobs in search of better opportunities. This is why the subject of job satisfaction has gained attention in the public health care sector and human resources in Pakistan in the recent past. This particular study was done to assess the job satisfaction of healthcare employees in the public tertiary hospital to identify the various underlying factors.


The data was collected using Job Satisfaction Survey (JSS) questionnaire & analyzed using SPSS18.

Results and Discussion:

The results of the study showed that majority of the employees were satisfied with their supervisors, nature of job and colleagues but showed dissatisfaction for the rest of the factors like salaries, benefits, communication and conditions at work.


If we want to improve the quality of health services that are provided to the consumers of health system i.e. patients then we cannot ignore the significance of satisfied health workforce.

Keywords: Job Satisfaction, Health Service Providers, Job Satisfaction Survey, Pakistan, Healthcare, Questionnaire.