RESEARCH ARTICLE


Association between Patient Satisfaction and the Willingness to Return for Rehabilitation- A Pilot Study



Nguyen Thi Thu Thao1, Trinh Thanh Xuan1, Nguyen Bao Tran2, Bui Thi Huong1, Nguyen Tuan Anh3, Nguyen Quang Duc1, Nguyen Thi Ngoc Thuy4, Nguyen Thi Thanh Tam5, Nguyen Thi Hong Ngan5, Nguyen Van Khai1, Nguyen Thi Minh Ngoc1, *
1 Faculty of Public Health, Hai Phong University of Medicine and Pharmacy, Haiphong, Vietnam
2 Department of Anatomy, Hai Phong University of Medicine and Pharmacy, Haiphong, Vietnam
3 Department of Neurology, Hai Phong University of Medicine and Pharmacy
4 Department of Rehabilitation, Hai Phong University of Medicine and Pharmacy, Haiphong, Vietnam
5 Stu, Hai Phong University of Medicine and Pharmacy, Haiphong, Vietnam


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Creative Commons License
© 2021 Thao et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Faculty of Public Health, Haiphong University of Medicine and Pharmacy, 72A Nguyen Binh Khiem Street, Ngo Quyen District, Hai Phong City, Vietnam; Tel: +84 934433789; E-mail: ntmngoc@hpmu.edu.vn


Abstract

Background:

Patient satisfaction has played an important role in the development of health systems. However, the information on patient satisfaction and the returning of the patients for rehabilitation is limited. This study aims to explore the role of different domains in patient satisfaction with the willingness to return for further rehabilitation.

Methods:

The cross-sectional study was conducted among all 163 patients who were treated at different departments but needed a combination of treatment with rehabilitation at Viettiep hospital, Haiphong city. The Patient Satisfaction Index (PSI) Questionnaire was applied to record the average score of satisfaction. Multivariate logistic regression was used to determine the association between each domain of the PSI and the return for rehabilitation treatment.

Results:

Among the PSI scale, the strongest correlation was observed between the attitude of medical staff and the equipment and infrastructure of the hospital (r=0.305). The linear regression model indicated that patient satisfaction was associated significantly with the willingness to return for further rehabilitation (OR= 58.442). There were significant associations between the accessibility, equipment and infrastructure, quality of care and treatment, and cost of treatment with the returning for treatment of the patients.

Conclusion:

The patient satisfaction regarding individual domains should be considered in more detail in order to enhance the rehabilitation treatment of patients after discharging them from the hospital.

Keywords: Patient satisfaction, Willingness to return, Accessibility, Quality of care, Infrastructure, Treatment cost, Rehabilitation.