RESEARCH ARTICLE
Experiences of Primary Health Care Clients in Jordan: Qualitative Study
Ahmad H. Alnawafleh1, *, Munir Abu-Helalah2, Ghadah Kayyali3
Article Information
Identifiers and Pagination:
Year: 2022Volume: 15
E-location ID: e187494452208200
Publisher ID: e187494452208200
DOI: 10.2174/18749445-v15-e2208200
Article History:
Received Date: 14/4/2021Revision Received Date: 14/6/2022
Acceptance Date: 14/7/2022
Electronic publication date: 03/10/2022
Collection year: 2022
open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Abstract
Objective:
This paper aims to understand the experiences of clients in utilising primary health care services in Jordan.
Design:
A qualitative study.
Methods:
Three focus group interviews with 22 clients who sought medical advice at primary health care clinics. The data were analysed thematically.
Results:
Findings were summarized in three main themes: 1) Clients’ experiences with general practitioners; 2) Causes of not seeking advice at clinics; 3) Clients’ perceptions of the physicians’ capabilities and professionalism. There was comfort and full access to primary health care (PHC) service, although clients were not satisfied sometimes. This is due to the absence, inadequate, and poor quality of the service. This may lead to several visits without getting the service required.
Conclusion:
Listening to the experiences of the clients and users of PHC identifies what works and what does not work in the service and improves the quality. Measuring the experiences of the users and the satisfaction of the clients is an important aspect of quality.
