RESEARCH ARTICLE


Strengthening Communication: A Strategy to Increase Community Satisfaction in Stunting Services in Indonesia



Hasan Sazali1, *, Tri Niswati Utami2, Chuzaimah Batubara3, Noor Azizah4, Susilawati Susilawati5, Muhammad Irwan Padli Nasution6, Muhammad Syukri Albani Nasution4, Seva Maya Sari4, Rafnitul Hasanah Harahap4
1 Department of Social Sciences, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia
2 Department of Occupational Health and Safety, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia
3 Faculty of Islamic and Business, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia
4 Faculty of Sharia and Law, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia
5 Department of Environmental Health, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia
6 Faculty of Islamic Economics and Business, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia


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Creative Commons License
© 2023 Sazali et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Department of Social Sciences, Universitas Islam Negeri Sumatera Utara, Sumatera Utara 20371, Indonesia;
Tel: 081361572954; E-mail: hasansazali@uinsu.ac.id


Abstract

Introduction:

The Indonesian government has prioritized stunting management programs, but until 2022 the prevalence of stunting is still high.

Objectives:

The purpose of this research is to develop a strategy to increase community satisfaction with stunting services oriented toward strengthening communication.

Methods:

This is a cross-sectional design research with data collected from a sample population of 298 mothers who have stunted children through a survey and analyzed using path analysis with SEM-PLS.

Results:

The result showed that communication affects stunting service facilities and sanitation management with a P-value of 0.000, respectively. Communication does not directly affect stunting service satisfaction, it is moderated by the variables of facilities and sanitation, which play a role in strengthening or weakening the effect of stunting service satisfaction. An essential factor that can be used to produce optimal stunting service satisfaction is strengthening communication.

Conclusion:

Strengthening communication between regional institutions at the Regency level synergistically supports the provision of the required facilities, thereby increasing community satisfaction. Furthermore, strengthening cross-sectoral communication synergistically in managing environmental sanitation supports stunting service programs. This research contributes to the government's emphasis on stunting service policies to strengthen communication between service providers and cross-sectoral communication.

Keywords: Stunting, Stunting services, Cross-sectoral communication, Interpersonal communication, Sanitation, Facilities.