Strengthening Communication: A Strategy to Increase Community Satisfaction in Stunting Services in Indonesia

The Indonesian government has prioritized stunting management programs, but until 2022 the prevalence of stunting is still high.

The purpose of this research is to develop a strategy to increase community satisfaction with stunting services oriented toward strengthening communication.

This is a cross-sectional design research with data collected from a sample population of 298 mothers who have stunted children through a survey and analyzed using path analysis with SEM-PLS.

The result showed that communication affects stunting service facilities and sanitation management with a P-value of 0.000, respectively. Communication does not directly affect stunting service satisfaction, it is moderated by the variables of facilities and sanitation, which play a role in strengthening or weakening the effect of stunting service satisfaction. An essential factor that can be used to produce optimal stunting service satisfaction is strengthening communication.

Strengthening communication between regional institutions at the Regency level synergistically supports the provision of the required facilities, thereby increasing community satisfaction. Furthermore, strengthening cross-sectoral communication synergistically in managing environmental sanitation supports stunting service programs. This research contributes to the government's emphasis on stunting service policies to strengthen communication between service providers and cross-sectoral communication.