RESEARCH ARTICLE
Strengthening Communication: A Strategy to Increase Community Satisfaction in Stunting Services in Indonesia
Hasan Sazali1, *, Tri Niswati Utami2, Chuzaimah Batubara3, Noor Azizah4, Susilawati Susilawati5, Muhammad Irwan Padli Nasution6, Muhammad Syukri Albani Nasution4, Seva Maya Sari4, Rafnitul Hasanah Harahap4
Article Information
Identifiers and Pagination:
Year: 2023Volume: 16
E-location ID: e187494452305290
Publisher ID: e187494452305290
DOI: 10.2174/18749445-v16-2306070-2022-184
Article History:
Received Date: 19/10/2022Revision Received Date: 27/03/2023
Acceptance Date: 23/04/2023
Electronic publication date: 08/05/2023
Collection year: 2023
open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Abstract
Introduction:
The Indonesian government has prioritized stunting management programs, but until 2022 the prevalence of stunting is still high.
Objectives:
The purpose of this research is to develop a strategy to increase community satisfaction with stunting services oriented toward strengthening communication.
Methods:
This is a cross-sectional design research with data collected from a sample population of 298 mothers who have stunted children through a survey and analyzed using path analysis with SEM-PLS.
Results:
The result showed that communication affects stunting service facilities and sanitation management with a P-value of 0.000, respectively. Communication does not directly affect stunting service satisfaction, it is moderated by the variables of facilities and sanitation, which play a role in strengthening or weakening the effect of stunting service satisfaction. An essential factor that can be used to produce optimal stunting service satisfaction is strengthening communication.
Conclusion:
Strengthening communication between regional institutions at the Regency level synergistically supports the provision of the required facilities, thereby increasing community satisfaction. Furthermore, strengthening cross-sectoral communication synergistically in managing environmental sanitation supports stunting service programs. This research contributes to the government's emphasis on stunting service policies to strengthen communication between service providers and cross-sectoral communication.
