Strengthening Communication: A Strategy to Increase Community Satisfaction in Stunting Services in Indonesia
Hasan Sazali1, *, Tri Niswati Utami2, Chuzaimah Batubara3, Noor Azizah4, Susilawati Susilawati5, Muhammad Irwan Padli Nasution6, Muhammad Syukri Albani Nasution4, Seva Maya Sari4, Rafnitul Hasanah Harahap4
Identifiers and Pagination:Year: 2023
E-location ID: e187494452305290
Publisher ID: e187494452305290
Article History:Received Date: 19/10/2022
Revision Received Date: 27/03/2023
Acceptance Date: 23/04/2023
Electronic publication date: 08/05/2023
Collection year: 2023
open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
The Indonesian government has prioritized stunting management programs, but until 2022 the prevalence of stunting is still high.
The purpose of this research is to develop a strategy to increase community satisfaction with stunting services oriented toward strengthening communication.
This is a cross-sectional design research with data collected from a sample population of 298 mothers who have stunted children through a survey and analyzed using path analysis with SEM-PLS.
The result showed that communication affects stunting service facilities and sanitation management with a P-value of 0.000, respectively. Communication does not directly affect stunting service satisfaction, it is moderated by the variables of facilities and sanitation, which play a role in strengthening or weakening the effect of stunting service satisfaction. An essential factor that can be used to produce optimal stunting service satisfaction is strengthening communication.
Strengthening communication between regional institutions at the Regency level synergistically supports the provision of the required facilities, thereby increasing community satisfaction. Furthermore, strengthening cross-sectoral communication synergistically in managing environmental sanitation supports stunting service programs. This research contributes to the government's emphasis on stunting service policies to strengthen communication between service providers and cross-sectoral communication.